Sign FAQ

Q: Where are you located and where do your neon signs ship from?

A: Our offices are located in California which is where our customer support reps are located and where the digital designing is done for custom signs. The actual signs are made and shipped directly from our different supplier facilities which are located in Texas and China.

Q: How much does it cost to run a sign?
A: Most neon signs use about the same amount of electricity as a standard light bulb. This averages out to 20 cents a day. Larger neon signs will of course cost more to run. LED signs are even more energy efficient than neon.

Q: Can the signs on your site run indoor & outdoors?
A: By default most of the neon signs are created for indoor use but we can make them for outdoor use upon request. This will entail weather proofing the sign, which will be an additional $200 fee. We also have outdoor specific signs which are listed on the outdoor signs page.  

Q: Do your signs come with hanging supplies and and power supply?
A: Yes, all signs are installed on either a black metal rack, solid clear back panel or solid black back panel based on your request. They come fully assembled and are ready to hang and plug in.

Q: What kind of warranty do you offer?
A: All signs include a 1 year warranty against material or workmanship defects. We also provide a shipping warranty against breakage during shipping. If your sign breaks during shipment, we will replace the broken parts. You MUST report shipping breakage to us within 24 hours of receipt of your sign. It is important that you open your sign upon arrival and test it to make sure it is not broken. If you do not report the shipping breakage within 24 hours, the shipping warranty will be void.

Q: What colors choices are available for your neon signs?
A: We can use all of the common colors and can work with custom colors too. Contact us with your color choices and we will be happy to help. 

Q: What fonts are available for neon signs?
A: We have tons of custom fonts we can use and can also use most of the standard or script font styles listed at dafont as long as you are willing to purchase the required font license if there is any.

Q: How long does it take to receive my neon sign from the time I place my order?
A: This depends on the sign you order. Some of our LED open signs are pre-built so ship quickly and arrive within 7 to 10 business days.

Most of the neon signs listed on the site are built as they are ordered (built to order). We do not keep large amounts of inventory on-hand for our neon signs which allows us to keep our prices low. The time it takes to reach you depends on how complex your neon sign is and where it ships from.

The pre-designed neon signs listed throughout our website generally take 2 to 4 weeks to arrive at your door from the time you order.

Custom neon signs that have not been designed yet, can take 3-5 weeks before you see your sign because we need the time to design and make it + shipping time. Please feel free to contact us to inquire about delivery time for your particular sign.

Q: Do you provide a tracking number once it ships?
A: We sure do. You will receive an email alert once your order ships with your tracking number.

Q: What if my sign arrives damaged?
A: This is rare because we take extra care in how we package neon signs but in the rare case that this happens, we will replace the parts that are damaged or the entire sign. You MUST report shipping breakage to us within 24 hours of receipt of your sign. If you do not report the shipping breakage within 24 hours, the shipping warranty will be void.